In 2015, Socius Research and Consulting facilitated a process that lead to the following definition:
Active offer of health services in French is the regular and permanent offer of services to the Francophone population. Active offer of services:
- respects the principle of equity;
- aims for service quality comparable to that provided in English;
- is linguistically and culturally appropriate to the needs and priorities of Francophones;
- is inherent in the quality of the services provided to people (patients, residents, clients) and an important contributing factor to their safety.
It is the result of a rigorous and innovative process for planning and delivering services in French across the entire health care continuum.
It depends on accountability at several levels and requires partners to exercise appropriate leadership with respect to health services in French.
In concrete terms, it takes the form of a range of health services available in French and offered proactively, that is, services are clearly announced, visible and easily accessible at all times.
Source : the Alliance des Réseaux ontariens de santé en français (French Language Health Networks of Ontario) and the Regroupement des Entités de planification des services de santé en français de l’Ontario (French Language Health Planning Entities).